Home > Buyers Services > If my parcel is seized by Customs what should i do?

If my parcel is seized by Customs what should i do?
            If the items are detained by Customs after the shipment has left the seller’s country, the  
            buyer is responsible for clearance of the detained items. It is the buyer's responsibility for any 
            Customs duty fees that may be charged upon delivery. How the import duty will be charged 
            depends on each country’s custom policies.

            If your items can not be cleared at Customs, you need to provide Lightstrade with the letter 
            authorized by customs stating why they have been seized.

            These refer to cases in which the packages are held in detention at your Customs. The 
            dispatching party should be responsible for providing evidence to explain the detention.
            Case 1: If the item is held in detention at the dispatching party’s Customs, Lightstrade should 
            make a full refund to the buyer.
            Case 2: If Customs proves that the detention happens because the item is prohibited or a 
            replica subject to a fine, Lightstrade should make a full refund to the buyer.
            Case 3: If no written certification is provided by Customs about the detention, the goods are 
            deemed to be en route and Lighstrade hould handle the case based under the context that the 
            shipping information is incomplete.